Shipping Policy

Effective Date: 1st Jan 2024

At NOTE, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand the terms and conditions regarding the delivery of your purchases.

1. General Shipping Information

We offer worldwide shipping to ensure our eco-friendly stationery products reach customers wherever they are. All orders are processed and shipped during regular business hours, Monday to Friday, excluding public holidays.

2. Processing Time

Orders are typically processed within 1-2 business days from the date of purchase. During peak periods, processing times may be longer. You will receive a confirmation email once your order has been shipped.

3. Shipping Rates and Delivery Times

Shipping rates are calculated based on the destination, weight, and dimensions of the package. The available shipping options and associated costs will be displayed at checkout. Estimated delivery times vary by location and shipping method selected:

– Domestic Shipping (India): 3-10 business days
– International Shipping: 7-45 business days

Please note that delivery times are estimates and may be subject to delays due to customs clearance, postal service disruptions, or other unforeseen circumstances.

4. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees, which are levied once the shipment reaches your country. These charges are the responsibility of the recipient. NOTE has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information.

5. Shipping Confirmation and Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery. Please allow 24-72 hours for the tracking information to update.

6. Shipping Address

Please ensure that your shipping address is complete and accurate to avoid any delivery issues. NOTE is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize there is an error in your shipping address, please contact us immediately at [email protected].

7. Delivery Issues

If your package is lost or damaged during transit, please contact us at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy. Shipping costs for returns or exchanges are the responsibility of the customer, except in cases where the product is defective or the wrong item was shipped.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Email: [email protected]
Address: B92 GT Karnal Rd Industrial Area, Delhi-110033, India
Phone: +91-9625833008

Thank you for shopping with NOTE. We appreciate your support and are dedicated to providing you with high-quality, sustainable stationery products